Privacy Policy

The Awatera EST (hereinafter “Awatera”) may collect and process information about individuals who visit its website (https://awatera.com/en/) through applications,

Awatera, as a “data controller”, ensures that it processes Personal Data in accordance with all legal provisions regarding the protection of Personal Data, and in particular with the General Data Protection Regulation (ЕU 2016/679 of the European Parliament. and the Council of April 27, 2016 (“GDPR”).

In order to inform you about the purposes of processing Personal Data and the means used by Awatera, in accordance with applicable laws and regulations, Awatera has created this Privacy Policy. This Privacy Policy supplements any information you have already provided in this regard. In addition, Awatera may provide you with additional information to address specific circumstances (not covered by this Privacy Policy) under which your Personal Data may be collected and processed.

The word “you” means anyone, wherever you are located, whoever is covered by this Privacy Policy. “Personal data” means any information relating to an identified or identifiable natural person. “We / we” means Awatera.

1. How we collect your Personal data

Your Personal data may be collected when you navigate our site through cookies (see the section below "Use of cookies").

Awatera may also collect Personal data that you provide to us through our website when:

  • You send us a request to calculate the cost of translation,
  • You send us a request through our contact form,
  • You register your telephone number to order a call,
  • You contact us through our online chat,
  • You apply to become part of our international network of service providers (including external translators and interpreters).

2. How we process your Personal data

Awatera processes only the necessary data related to the purposes of the processing and in accordance with the principle of data minimization.

We have created the following table to provide you with an overview of which categories of data we process, for what purposes and on what legal basis.


Category of data

Purpose

Legal basis

Your identity data (name, surname), contact details (email address, phone number), information about your company (your company name) and any other data you may provide.

Manage and respond to requests sent through the contact form.

Awatera's legitimate interest in providing information about its business, products and services.

Your identity data (name, surname), contact details (email address, phone number), information about your company and your request (your company name, main business sector, country) and any other data you may provide.

Manage your requests to  calculate translation cost.

Awatera's legitimate interest in developing business relationships.

3. Who receives your Personal data

The collected Personal data is intended for the exclusive use of Awatera, which may be involved in the provision of services, may process data on behalf of Awatera, or for data centralization purposes.

For technical reasons, Awatera may outsource some of its services to service providers (eg. hosting providers, IT solution providers etc.). Awatera informs you that the information it collects on its website is processed only by providers authorized by Awatera and that such providers cannot sell your information to third parties.

Awatera will not pass any debit/credit card details to third parties.

Awatera may also be requested to communicate your information to administrative and judicial authorities to comply with its statutory obligations
Third parties to whom we may share your Personal data are responsible for complying with applicable data protection laws.

4. How long we retain your Personal data

Awatera does not retain your Personal data for longer than is necessary for the purpose for which it was collected, unless Awatera is legally obligated to retain your Personal Data for a longer period.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Data processed

Retention period

Data collected via the contact form.

Duration of the processing of the information request or the time of exchange.

Data collected for a request to calculate translation cost.

Duration of processing a request for quotes or exchange time.

If an offer is accepted, the retention period will be the time required to provide the respective service.

5. Automated decision making

The Personal Data we collect does not lead to automatic decision making within the meaning of Article 13.2 (f) GDPR.

6. Transfer your Personal data outside the EEA

If necessary, Awatera may transfer your Personal Data to a country or to an international organization located outside the EEA.

In such event, Awatera will ensure that it takes all necessary and appropriate steps to comply with applicable laws by:

  • Transfers of data to countries and international organizations that are subject to an adequacy decision by the European Commission,
  • Transfer of data to recipients who have signed the Standard Contractual Clauses established by the European Commission.

7. Technical and organizational measures we use

Awatera applies appropriate technical and organizational measures to ensure the integrity, availability and security of your Personal Data from any loss, destruction, damage, alteration, disclosure and against any form of illegal processing.

Awatera has undertaken technical measures (such as antivirus, firewalls, etc.) and organizational measures (such as login / password system, physical security, etc.) to ensure the protection of Personal Information. Computer workstations are systematically locked and accessible only through a login and password system.

We require that our employees and all third parties working for Awatera adhere to strict security and data protection standards, including contractual obligations to protect all data and enforce strict data transfer measures.
Awatera takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://awatera.com (website) cannot guarantee the security of any information that is disclosed online.

8. Your rights

Awatera will respect the rights of data subjects arising from the law. In accordance with the GDPR, you have the following rights in relation to your Personal data:

  • the right to access your Personal data,
  • the right to rectify or improve your Personal data,
  • the right to be forgotten,
  • the right to restrict the processing of your Personal data,
  • the right to data portability.

When your Personal data are processed for communication and direct marketing purposes because of Awatera's legitimate interests, you have the right to object to the processing without the need to justify a legitimate interest.

To exercise the above rights, you can send a request to the Awatera by email at the following address: bs@awatera.com.

If your Personal Data was processed on the basis of consent, you have the right to withdraw this consent at any time.

9. How do we use Cookies

Awatera collects Personal data through its website which uses cookies.

A cookie is a small text file that websites place on your device as you browse. Cookies are processed and stored by your web browser. Each time you visit our website using your device, your device sends back data from the cookie, which allows our website to recognize the device that connects to it. These are different types of cookies, and they can, for example, be used to remember the customer ID with the seller's website, the contents of your shopping cart, to track your navigation for statistical or advertising purposes.

1. Information we collect about you with Cookies

Each time you visit our website or platforms, we may automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, login information, browser type and version, time zone settings, browser plug-in types and version, operating system and platform;
  • information about your visit, including full uniform resource locators (URLs) that go to, through and from our site (including date and time), services, interaction information (such as scrolling, clicking, and hovering), and the methods used to navigate away from the page.

We do not collect your name, address, phone number or email address using cookies. The information we collect is used to create a user profile for the device that connects to our website and is only used in correlation

2. Types of cookies we use

Strictly necessary cookies

These cookies are essential for the website to function and cannot be disabled on our systems. They are usually set only in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or warn you about these cookies, but in this case, some parts of the website may not work.

Analytic cookies

Awatera uses analytic tools and other third party technologies such as Google Analytics to collect non-personal information in the form of various usage and user metrics when you use our online site and services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referral and exit URLs, information about site behavior and usage, metrics and statistics on feature use, usage history, and purchases, MAC address, unique mobile phone number. Device ID and other similar information.

Functional cookies

These cookies enable the website to provide enhanced functionality and personalization such as video and chat. They may be installed by us or by third party service providers whose services we have added to our pages. If you do not allow the use of these cookies, some or all of these services may not function correctly.

Targeting cookies

These cookies are placed on our website by our advertising partners. These companies may use them to profile your interests and display relevant advertisements on other websites. They work by identifying your browser and device. If you do not allow these cookies, you will receive less targeted ads.

Cookies from messengers

Our website has third party messengers API. If you use these messengers, it may place cookies from these messengers on your device.

These messengers are responsible for setting their own cookies and their own cookie policies that will apply to you and which you should link to. Awatera does not control the process used by messengers to collect information related to your website navigation and the data they hold. We invite you to familiarize yourself with the privacy policies of these messengers.

Our site has the following list of messengers:

  • WhatsApp,
  • Telegram.

3. Legal basis for the processing of your information

Awatera processes your information on the following legal grounds:

Type of Cookies

Legal basis

Strictly necessary cookies

Awatera's legitimate interest in administering and improving its website.

Performance cookies

Your consent.

Analytic cookies

Your consent.

Functional cookies

Your consent.

Targeting cookies

Your consent.

Cookies from social networks

Your consent.

4. How to manage your cookies setting on your browser(s)

You are not required to accept cookies and you can manage your preferences in the browser you use to visit our website. The browser you use not only allows you to see the cookies you already have on your device, but also allows you to monitor their use and block the installation of cookies or receive a warning before the cookie is stored on your device.

We recommend that you use the browser “Help” function on your device to control the acceptance and use of cookies by your browser.

You can also follow our guidelines below:

(Google) Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=fr)

  • At the top right of the Chrome Window, click on « More » then « Settings ».
  • As the bottom of the page, click on « Advanced Settings ».
  • In the section « Privacy and Security », click on « Content Settings » then « Cookies ».
  • Uncheck « Allow sites to save / read cookies data ».

Firefox
https://support.mozilla.org/fr/kb/autoriser-bloquer-cookies-preferences-sites

  • At the top of the Firefox window, click on the Firefox button (Tools menu under Windows XP), then select "Options".
  • Select the "Privacy and Security" panel. In "Content Lock", select the "Custom" option.
  • Check "Cookies" to block them.

Safari
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

  • Go to "Settings" and then to "Preferences".
  • on the "Privacy" tab.
  • Select "Block all cookies".

Internet Explorer
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

  • Click on the gear icon at the top right of the Internet Explorer window and select "Internet Options".
  • Click on the "Privacy" tab.
  • Click on the button "Advanced", check the box "Ignore the automatic management of cookies".

Opera
https://help.opera.com/en/latest/web-preferences/#cookies

  • Go to "Settings" and then "Preferences".
  • Click on the "Advanced" tab, then "Privacy and security".
  • In the "Cookies" box, check the "Never accept cookies" box.

If you choose to disable cookies, it is very likely that our website will not fully function on your devices and you may not be able to use all the features we offer (for example, disabling some functional cookies may disable features related to placing an order , etc).

10. Responsibility

Awatera.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

11. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. We encourage you to regularly review this Privacy Policy for the latest information on our privacy practices.
Any modifications will be effective on the day they are posted.

12. Applicable law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any dispute will be referred to the Federal Supreme Court of the United Arab Emirates.

13. How to contact us

If you have any questions about this Privacy Policy, please contact our DPO at bs@awatera.com.

DPO contact details:
Denis Melnik
bs@awatera.com

AWATERA TRANSLATION, EDITING & PROOFREADING SERVICES EST. a company incorporated under the laws of UAE. Head office: Office number 1204, DAMAC EXECUTIVE HEIGHTS, Barsha Heights, Dubai. Registration Number 968026.

When you visit awatera.com, you agree that we process your personal data using metric programs
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